Details about the Hunter Douglas Lifetime Guarantee:
Covered by a Lifetime Limited Warranty, Hunter Douglas window fashion products are covered for defects in materials, workmanship or failure to operate for as long as the original retail purchaser owns the product (unless shorter periods are provided below).
Coverage extends to:
a) All internal mechanisms
b) Components and brackets
c) Fabric delamination, and
d) Operational cords for a full 7 years from the date of purchase.
Repairs and/or replacements will be made with like or similar parts or products. Hunter Douglas motorization components are covered for 5 years from the date of purchase. Not Covered by a Lifetime Limited Warranty.
The following is not covered:
a) Any conditions caused by normal wear and tear
b) Abuse, accidents, misuse or alterations to the product.
c) Exposure to the elements (sun damage, wind, water/ moisture) and discoloration or fading over time.
d) Failure to follow our instructions with respect to measurement, proper installation, cleaning or maintenance.
e) shipping charges, cost of removal and reinstallation.
Hunter Douglas (or its licensed fabricator/distributor) will repair or replace the window fashion product or components found to be defective. Please feel free to contact us for more information.